Medica 2016


Medica 2016

Thousands of medical technology firms from more than 65 countries exhibited at Medica 2016 in Dusseldorf, Germany. It was the first time that I attended such a large scale trade fair. The exposure was second to none. The event provided an excellent platform to meet customers/partners/suppliers, network with some of the brightest minds and learn about the latest trends in the industry. Here are some of the key trends I observed at the world’s largest medtech trade fair:

Telemedicine: Telemedicine and Telehealth was a major topic of discussion at the Medica Health IT forum. There are a number of companies, big and small, that are tapping into the demand for telemedicine. Philips Healthcare, for example, showcased their Personal Emergency Response System (predicts falls and whether a fall would require hospitalization for the elderly) that they have successfully launched in the North American market. The company is looking at introducing the product in Europe in the near future. While traditional segments are establishing their foothold in the market, telediabetology is one of the most rapidly growing segments in the telemedicine arena.

Point of care (PoC) devices: Both in the diagnostic imaging and in-vitro diagnostics category, the market is moving towards point of care devices. Mindray Biomedical Electronics had a mobile compact ultrasound device for hemodynamic analysis of blood flow. In the in-vitro diagnostics segment, new PoC devices to detect cancers, specifically lung, breast, cervical and prostate cancers were exhibited. These devices leveraged new cutting edge technology using semiconductor chips as well as immunological and cell-based biotechnological methods.


Booths at Medica 2016

Wearables: Wearables technology is touted as a game changer in the medtech sector and occupied a special spot in Medica 2016. Several companies (nearly 40) exhibited their products in the wearables category ranging from sports medicine, wearables for monitoring, pain treatment, first aid etc. Roche ( Accu – Check) demonstrated its diabetes management tool that combines a blood glucose monitor, a wearable fitness tracker, and an App that can help a doctor monitor a patient’s blood glucose level remotely. Most of the blood glucose monitors are invasive, few companies demoed non-invasive products. Particularly unique was GlucoTrack, a device that can be clipped to test ones blood glucose levels.

Robotics: Be it application in surgeries, image guided nuero-stimulation procedure, fully automated lab equipment or rehabilitation equipment, robotics has gained immense traction in the recent past. UK based Bee Robotics, MST, Axilum Robotics were some of the companies that demonstrated their innovative products. A lot of demos were done using prototype devices, with regulatory approvals still in the works. But given the rapid technological advancements in AI the future looks very bright for robotics.


Team Cyient at Medica 2016

Overall it was a fantastic event and meeting with medtech players from across the globe was a superb learning experience. What major trends did you observe at Medica 2016? Do share your experience in the comments section below.

Oscar – New Face of Healthcare Insurance?


Almost a year back, The Economist covered an article on Oscar, a health insurance start-up which recently secured $145 M in venture funding. Below is the snippet of how the article started:

MOST Americans view health insurers only slightly more favourably than they do thieves. But a new insurance company, Oscar, wants to be an ally. “We didn’t start this company because we love health insurance,” explains an advertisement on the New York subway. “Quite the opposite, in fact.”

It’s no secret that healthcare insurance has been an extremely complicated, opaque and not a very consumer savvy business. A quick look at Oscar’s website changes that perception, even if it is for a short while.Browsing the website almost feels as if you are not shopping for insurance but for an uber-cool hi-tech gadget. Free televisits, free generic drugs, rewarding healthy behavior are some of the other unique ways the company is differentiating itself in the market.

While things do seem attractive, Oscar has its share of hiccups. In a more recent article by Fortune, the company’s founder opines on the harder aspects of disrupting a highly regulated and complex industry:

Oscar’s growth has not been without its growing pains, a term that startups use to describe the messes they make while disrupting. Over the summer, an Oscar user complained to the press about pricey bills for care that was supposed to be covered. That sort of thing happens often with regular insurance companies, but Oscar’s entire proposition is that it offers a no-surprise experience. In its colourful subway ads, the company promises to deliver “Health insurance that won’t make your head explode.” (The twee punch line: “And if it does, you’re covered.”) Oops.

Schlosser admits Oscar failed to properly communicate how deductibles and healthcare plans work to its members. “The healthcare system is astoundingly complex,” he says. Oscar customers can avoid unexpected payments by keeping in close contact with the company while receiving care. “There are uncontrollable traps in the healthcare system,” he says. “The complexity of this system is astounding and the immediate thing we can do to make sure none of this happens is have you come through us.”

Disrupting ain’t easy—especially disrupting something as highly regulated, complex, and sensitive as the safety net for people’s health. After 18 months in business, Schlosser says he’s less surprised by the complexity of insurance policies than he is of the unethical pricing practices from conventional health care providers. In any other industry, the billing tricks used by care providers would be “obviously fraud,” he says. Price inflation worked when health care costs were covered by employers with little visibility into the costs; now that more individuals are buying their own healthcare through the Affordable Care Act, Schlosser says there is “a total disregard that the member has cost-sharing there.” He adds: “That audacity is totally shocking and mind-blowing.”

In an industry that has long focused only on maximizing revenues and profitability, it’s great to note that the new player has the end customers as their top priority.Currently valued at $1.5 Billion, the less than two year old start-up has a customer base of 40,000. Compared to insurance giants such as UnitedHealthcare, BlueCross BlueShield, Aetna that looks like a minuscule amount. But it would be definitely worth following how Oscar scales and maintains customer-centricity, the aspect that is sorely missing in the incumbents.

Design thinking is defined as a human-centered approach to innovation that draws from the designer’s toolkit to integrate the needs of people, the possibilities of technology, and the requirements for business success. Industries such as consumer goods, automobile etc  have been quick to adopt this technique but healthcare has not. In my opinion there are many applications of design thinking in the healthcare sector and one area stands out – to shape patient experience. Patient experience has been a largely ignored area so far. But healthcare organizations now understand that delivering positive patient experience is no longer a choice but a necessity to successfully operate in the changing regulatory environment. And for organizations to be/become truly patient centric they need to walk in patients’ shoes’ before offering them a service. This is where design thinking approach can offer value.

Quality-Patient-CareFor example, I have always dreaded going to dentists’ clinic. The stinging pain, the nauseating smell, the overall discomfort of the experience makes the situation worse. But recently I found a dentist whose service pleasantly surprised me. The experience was nothing short of stellar. What was the reason? In retrospect, very simple things. The clinic was perfectly lit with warm lights. There was soothing music that was played in the background that helped me divert my mind while the doctor was working on me. The wires of the equipment were perfectly placed, rarely interrupting my dentist’s work. It was one of those wow patient experiences, something that made me look forward to my next appointment.

What I experienced above was design thinking at play. What design thinking does is enables you to empathize with your patients by picturing yourself in their position and then creating services/products to match expectations. Another example I can think of is that of Mayo clinic. The organization is one of the pioneers in adopting the concept to improve service delivery. They renovated (after nearly 100 years) their exam rooms using design thinking approach. The new Jack and Jill rooms that separates the exam room from conversation room was developed using design thinking methodology. It didn’t require any major breakthrough to understand what patients (and doctors) would appreciate to come up with Jack and Jill rooms. It merely needed an empathetic attitude to identify pain points and then address them. The result: patients love the new concept. They now feel that their needs are actually influencing the way healthcare is delivered.

Design thinking is one crucial tool for healthcare organizations to truly connect with patients. In order to positively shape patient experience and therefore increase patient loyalty, one cannot afford to ignore it.

Design Thinking to Improve Patient Experience

Visual Analytics – A Picture is Worth a Thousand Words!

I am currently tinkering with SAS Visual Analytics and am completely blown away by the tool’s capabilities. Intuitive GUI, ability to handle big data and super-fast speed are all remarkable features of the tool but my favourite is hierarchy creation and geo-coding.

Apart from the technical sophistication of the tool I am also intrigued by the way the visuals compelled me to look at the data differently. It forced me to ask questions that otherwise I wouldn’t have. And that I think is my biggest takeaway from the experience.

From healthcare perspective, I think visual analytics can lend a lot of meaningful insights. It can not only give a bird’s eye view of the data at hand but also help you to localise to the finest detail.

Consider the following visual for example –

va             Source: Institute of Health Metrics and Evaluation

The picture, which by the way is also interactive, gives an overall snapshot of global obesity trends worldwide. And at the same time one can apply multiple filtering criteria to drill down to a specific geography.

Here’s a link to another paper that highlights how visual analytics can use Electronic Medical Record(EMR) data to optimize care delivery and enhance patient care –

So, is a picture worth a thousand words? Certainly.

Why Disruption is Leading to Collaboration

What is common in between these pairs of companies?




Apart from being stellar companies in their respective fields, the above are pairs of disruptor-incumbent in the healthcare space. Apple launched its HealthKit and partnered with EMR giant Epic to revolutionize patient engagement. Theranos teamed up with Walgreens to bring its innovative lab diagnostics services to the masses. 23andMe announced collaboration with Pfizer to conduct genetic studies through its research platform. To me these partnerships highlight one interesting trend – disruption is leading to collaboration.

Businesses are often perceived as ‘dog eat dog’ establishments with little scope of interconnectedness. On the face of it collaboration seems to be counterintuitive. After all why would high potential disruptive company want to pool its intellectual capital with an incumbent? And from an incumbent’s perspective, why would it pool its resources with a disruptor?

Firstly, because they both share a common vision. Successful companies are driven by a vision and tend to work with those that share that vision with them. For example, Apple envisions HealthKit’s user generated data as a major game changer for patient-engagement. But it also realizes that to get a holistic view of a patient’s health, EMR data would be necessary. That’s where Epic comes into the picture which understands that the traditional EMR silo wouldn’t lead to patient-centred care – the new paradigm of healthcare.

Secondly, collaboration allows to share expertise. With its powerful genomic data 23andMe can make personalized medicine a reality. Since the company lacks industry knowledge in the area of drug research and development it gave Pfizer access to its repository. Pfizer has more than a century of expertise in drug development can tap this new information to study the associations between disease and genes.  This new partnership could lead to identify new targets to treat disease and to design clinical trials. It’s certainly a win-win for both the companies.

Finally, it allows them to leverage an established network. Theranos teamed up with Walgreens to deliver lab tests rather than opening its own retail clinics. Because it realized the importance of access to the right network at the right time. In an industry where having the first mover advantage can mean a difference between success and failure, Theranos tapped Walgreen’s well established retail networks to reach its targets.

It is an exciting time to be a player in the healthcare field today, both as a disruptor and as an incumbent. And in these exciting times the business model that is sustainable is the one that hinges on the spirit of collaboration.


How Social Media Can Help Tackle Depression

Robin Williams’ death last year left the world stunned. How can a man who had so much ‘going’ for him take his own life? How can a man who made millions laugh could not bring himself out of a seemingly ‘bad mood’? Williams was suffering from depression, a condition so debilitating that if left unchecked could lead an otherwise healthy person to commit suicide. The incident is a wake-up call for the healthcare community as it is predicted by WHO that depression is projected to become the second leading contributor to the global burden of disease by 2020. The event has certainly brought a lot of attention on the issue but I believe a lot more needs to be done. In this post I talk about how social media can play a role in addressing the condition.

A model created by Eric Horovitz , Data Scientist at Microsoft Research can detect and predict whether an individual will have depression based on his/her Twitter feed. Koko, a social network created for people with depression assists users to crowdsource help to combat negative thinking, one of the major symptoms of depression. While these are excellent initiatives, social media can be further leveraged. Here are some use cases that highlight how social media can augment traditional methods of tackling the condition:

  • Campaigns to educate: The stigma attached with mental illnesses has made it hard for people to talk about it openly. Creating awareness and establishing platforms to educate general public is the first step towards removing the stigma. Since social media has enormous reach it can be used to launch campaigns highlighting the myths, treatment options and help centres related with depression. For e.g. Twitter campaigns can be organized to encourage people including patients, family members, friends, doctors, psychologists to talk about their experiences. This open dialogue can not only help remove stigma but can also lead to previously unknown insights to deal with the condition.
  • Identify ideal treatment: According to WebMD there are multiple ways to treat depression. The choice of treatment depends on a number of factors such as type, stress, early life experiences, genetics etc. The perfect fit can be tailored if all the patient data is available. Medical reports, patient reported data has been traditionally available but the missing piece was patient behavioural data. Social platforms such as Koko would enable access to patient behavioural data that could deliver meaningful insights to create an ideal treatment plan.
  • Recruit patients for clinical trials: Despite massive efforts, CROs have failed to meet the patient recruitment target. One of the major barriers is that patients generally consider clinical trials risky and therefore do not enrol in them. With the advent and use of social media and the rise of e-Patients and e-caregivers we can easily overcome the barrier. This group of e-patients and e-caregivers are a new informed breed who is well aware of the risks/rewards of trails. They are 60% more likely to participate in trials and therefore social media websites can be a great tool to support trial recruitment.
  • New source for patient research: Patient blogs are a rich source of information that is not available elsewhere. Mining patient blogs (with the permission of the owner) can help discover unique behavioural patterns which could be a major boon to comparative effectiveness research and for public health.


In words of Robin Williams “No matter what people tell you, words and ideas can change the world”. What is your idea? How can social media change the way we deal with depression?

Can Gamified Mobile Apps Increase Prescription Adherence?

Nearly a decade ago when I started gyming, more than the struggle to acclimatize myself to the strenuous workouts, I struggled with getting used to a regular exercising schedule.  I would religiously follow a plan for a few weeks only to return to being consistently irregular. Fast forward a couple of years, I was not only able to stick to an exercising regimen but also started enjoying my workouts immensely. One change that brought about this transformation – switching from solo workouts to group workouts.

In his book, The Power of Habit, Charles Duhigg discusses the psychology of habits and how they drive actions. With his cue, routine, rewards framework he describes how one can identify habits and also change them if need be. According to the framework what I did was tweaked my routine (workouts) to incorporate better rewards (group workouts rather than solo activities) to motivate myself. And that’s indeed true. While I often got bored with solo cardio activities such as running on treadmill or using a stepper, I realized that the group energy in activities such as zumba, aerobics made me look forward to every session. A single change in routine and rewards brought about a tremendous behavioural shift in me. Mobile apps increasingly are adopting this technique, also called gamification, to get users to alter their behaviour. The question is can gamified mobile apps bring about behavioural change in users?digital_health_apps_success

One of the biggest troubles plaguing healthcare is not medicine related but behaviour related. Nearly 50% of patients do not adhere to medical prescriptions. Prescription adherence, considered mainly as a patient behaviour issue, costs around $300 Billion annually. While there are scores of gamification apps claiming to improve patient behaviour to adhere to prescriptions, I am wary of those claims. Here is why I think gamification in mobile apps fail to get desired outcomes:

  1. No Long-Term Sustained Change: People seek novelty and a gamified app offers limited newness beyond a point. After a certain amount of time when I got bored with aerobics I explored other group activities such as zumba, spinning etc. which helped me sustain a regular regimen.  This is not the case in apps. Post a certain level, the newness wears off which results in users abandoning the app.
  2. Have To doesn’t become Want To: To get people to do something they need to feel in control and believe that their actions are governed by no one but themselves. Patient adherence apps recommended by doctors or insurance companies therefore will not yield the same results as when a patient voluntarily adopts the app. For eg. a prescription adherence app might be a great tool for someone who already manages a journal or has employed other methods to stick to a medication schedule. That is the patient is motivated and wants to change and doesn’t have to change. Unfortunately, a gamified mobile app doesn’t convert a Have To to a Want To.
  3. Monetary Rewards are Limited in Value: Gamification apps today are unable to improve stickiness by employing only social rewards. They are turning to monetary rewards (gift cards) to incentivize users. This is counterintuitive. Extrinsic rewards have been proved to be less effective than intrinsic ones, especially when it concerns issues such as healthcare. If monetary incentives would have worked, the scores of gyming memberships today wouldn’t be as underutilized as they are.

Gamification has worked really well in other healthcare areas such as education. But as far as prescription adherence is concerned, more creative ways need to be identified to make it successful.

Predictive Analytics for Personalized Healthcare

I am fascinated by the way predictive analytics has revolutionized so many industries. Be it retail (Amazon), Online Search(Google), Social Media (Twitter/Facebook). Whenever I use these companies’ products, I get a feeling that they know me very well. Based on my previous interactions they predict my future behaviour and more often than not they are spot on. They seem to know what I want which makes me feel I am not just another consumer but a unique person with particular tastes, likes and dislikes. And this truly delights me. On the other hand my experience with my physician is hardly personalized. Appointments after appointments the saga remains the same. Is it possible for healthcare industry to adopt the predictive analytics toolset to delight its consumers (patients)? Can they delight the patients the way other industries are doing?

Doctors have long been predicting outcomes based on historical information. But lack of holistic data and sophisticated tools for analysis made them rely on their judgement to deliver care. This made healthcare delivery as much art as it is science. With access to new sources of data and capabilities of analytics tools, the subjective component can be significantly reduced. What’s more – doctors can now, with the help of predictive analytics, deliver personalized care which was not possible with the traditional practices.

Simply put, personalized healthcare (PHC) is right care, at the right time, and at the right place. With the advancements in genetic sequencing and advent of big data analytics, PHC is now a reality. If predictive models based on behavioural and genetic data can tell how an individual will metabolize coffee, imagine their potential to predict the right treatment for a particular patient. Here’s a video that demonstrates how powerful predictive analytics enables personalized care-

Hippocrates once said “It is far more important to know what person the disease has than to know what disease the person has”. Cannot agree more in the context of personalized healthcare. And if personalized healthcare is the end, predictive analytics is certainly one of the means to the end.

Ideal Patient for Patient Engagement

“If patient engagement were a drug it would be the blockbuster drug of the century”.

Leonard Kish, Healthcare IT Consultant

It has been generally accepted that healthcare is a complex business and treatment is best left in the hands of professionals. Historically a patient played a more passive role in the delivery system, letting specialists make most of the decisions for them. But latest research has proven that a more engaged patient receives better quality healthcare and also incurs lower costs. Given these benefits, some experts have touted patient engagement as the block buster drug of the century.

So where do we start to reap full benefits of patient engagement? Of course, with the patients.  While it is essential for all the stakeholders to support patient engagement efforts, much of the responsibility lies on patient’s shoulder to drive the success of such initiatives. It requires deliberate, focused and consistent efforts that entail critical cultural and behavioural changes from patients’ end.  So what qualities make a candidate ideally suited for patient engagement?Here’s what I think are the top three:

Receptive to Education: When it comes to something as serious as healthcare one cannot afford to make our decisions on wrong or partial information. Health literacy is critical for patients and having a mind-set that is receptive to learn is crucial for effective participation.

Ready to Take Control and Act: Once the patient has access to information, acting on it is crucial. Creating a personal health plan, tracking personal health information, involving other caregivers & family members are some of the measures that an engaged patient ought to take.

Open to Share: It turns out that inspiring someone else to choose an apple instead of an ice-cream, has a greater overall benefit that simply receiving a benefit yourself. A more engaged patient has the power to influence a wider audience which can lead to a healthier population in general.

In essence, an ideal patient for patient engagement transforms from “Someone should tell me what to do” to “I need to self-direct my healthcare” mentality. And only when this is achieved we can realize the true potential of THE blockbuster drug of the century.

India’s Medical Tourism Industry : What is Working and What is Not

Soaring costs, high wait times, lack of choice in treatments , comparable/better clinical outcomes in developing countries are few reasons why patients from developed nations are choosing medical tourism increasingly. In need of timely, cost effective healthcare patients around the world travel to South Asian countries such as Singapore, Thailand, Malaysia, India that not only offer competitive prices but also high quality. According to TRM, an American Market Research firm, the global medical tourism industry is currently pegged at $10 Bn and is estimated to reach $40 Bn by 2019.

India’s share of that pie is 20% with a CAGR of nearly 18%. A report by the Confederation of Indian Industry estimates the total number of medical tourists in India to hit around 300,000 in 2015.The country’s key competitive advantage is definitely low costs but the show doesn’t end there. Highly qualified surgeons and medical professionals, consistent track record of successful outcomes, sophisticated technology, state of the art private hospitals, and alternative medicine are other major attractions for the foreign healthcare seekers. Additionally, the recent government announcement to give visa on arrival for 150 countries will further give a boost to healthcare related travel.

While a lot looks positive some roadblocks may hinder the industry from reaching its full potential. One major concern that medical tourists voice is poor post treatment follow-ups and care. Also, few hospitals educate or address travel related complications that may arise from operations. Malpractice protection laws and legal framework in healthcare in the country do not meet international standards. Moreover, lack of health insurance portability may restrict patients from seeking care outside of their own country. Language barriers, cultural differences, insufficient information, travel barriers make adoption of medical tourism difficult.

By virtue of having multiple stakeholders, medical tourism is a complex industry. There are multiple cogs in the wheel that need to work in tandem for it to run smoothly. For India to emerge as a global leader it should focus on bringing these stakeholders on one page. All the players in the field from travel facilitators, tour operators, hospitals, healthcare professionals, insurance companies to government should co-ordinate and collaborate in order to bring seamless experience to the patients. Like the rest of healthcare, medical tourism is a team sport and bringing the team together is just step 1 towards success.